Cognitive Sovereignty Self-Audit for Travel and Transport
This audit measures how much your organisation relies on AI to make decisions that require human judgement in pricing, operations, and passenger experience. The higher your score, the more protected your independent decision-making remains when AI systems fail or produce unexpected outcomes.
Create a pricing review board that meets monthly. Even if the AI hits revenue targets, the board decides if the pricing approach still serves brand trust. The AI cannot attend this meeting.
Write down your disruption response procedures as if the AI does not exist. If you cannot, you have a fragility problem. Close it before the next storm.
For passenger communications during crises, establish a rule: no message goes to a passenger without a human being willing to sign their name to it. This forces accountability back into the process.
Rotate your operations staff through manual decision-making drills twice a year. Skills atrophy quickly. The pilots of your organisation need hours of practice so they can take manual control.
Before deploying any new AI, ask your team how they would make the same decision if the AI was broken. If they have no answer, do not deploy yet. Build the human capability first.